Support
We're here to help.
Getting started
Open the app and follow the short setup: your property, your mortgage (optional), and your tenant (optional). You can also tap Explore with sample data to see a fully populated example, then erase it from Settings.
Common questions
How do I record rent? On the Home or Rent tab tap Record. The amount is pre-filled with what's owing; change it for partial or combined payments.
A payment bounced. On the Rent tab open the payment's menu and choose Mark as returned (NSF). Ontario allows only your actual bank charge plus an admin fee up to $20; the app enforces that cap.
How do I send numbers to my accountant? Tax tab → Accountant package → Prepare → Share. You get a summary, the T776 lines, transactions, rent payments and mileage as CSV files.
Where are my backups? Settings → Backup & restore. Daily backups are kept automatically; you can also export a file and restore from it.
The rent guideline looks wrong. The app ships the official guideline for each year (2026: 2.1%, 2027: 1.9%). Increases for the units first occupied after Nov 15, 2018 are exempt — switch that on in the lease.
Cloud sync
Do I need it? No — Forestkey works fully on its own. Sync is for an off-device copy, using more than one device, or sharing a read-only page with your accountant.
How do I set it up? Run the Forestkey server (the README's Server section has the Docker steps), then open Settings → Cloud sync, enter its https:// address and create your account. On a second device choose Sign in with the same address.
"Two copies found." This device and the server both have data. Pick the one to keep; the other is replaced. Export a backup first if you're unsure.
It says Offline. Your changes are safe on the device and are uploaded automatically when the server is reachable. Pull down on the sync screen to retry.
Two devices edited the same item. The most recent edit wins for that item; edits to different items are all kept. The server's history shows what changed.
I lost a device. Open Cloud sync on another device and tap Sign out next to the lost one. It loses access to the server immediately.
Accountant link. Cloud sync → Accountant access → Create. Send the link; it shows a read-only summary, transactions, rent payments and receipts, with CSV downloads. Revoke it when tax season is over.
Contact
Email hello@forestkey.example. Please don't include tenant or financial details in email.
Not advice
Forestkey's tax figures and Ontario guidance are estimates and reminders. Confirm important decisions with a CPA and the Landlord and Tenant Board.